Customer Service

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We realize that you have many options when shopping for your adult needs, and we thank you for choosing us!

Be sure to subscribe when shopping online or pick up a loyalty card when shopping in our store, we want to thank you for your loyal support!

Policies:

Order and Shipping:

We respect your privacy which is why we ship and bill discreetly! Always!

Please know that we work very hard to get your order out as soon as possible – usually the same day if we receive the order before 1 pm Mountain Standard Time.

All orders are shipped best rate unless otherwise specified. The customer is responsible for all shipping and handling charges.

Returns:

We are confident that products leave our warehouse in perfect condition. If in the event you come across a product with a manufacturers defect we will gladly replace the item.
Products with manufacturing defects must be reported within 10 days from receipt. Contact us regarding a replacement. Replacements are given for defective merchandise only! We do not issue refunds.

All returns require a return authorization number. Items returned without an RMA (return authorization number) will not be processed.

Refused/Returned Order will not be accepted.

We are available by email 24/7 xxxtoyspot@gmail.com or by phone during normal business store hours:

Monday – Thursday
10am to 8pm

Friday & Saturday
10am to Midnight

We are closed on Sundays and Major Holidays